Matrix Solutions
Field ServiceReady

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Field Service

Assigned work, pooled tasks, service reports and site records.

Matrix Solutions

Service Report

Clear record of work completed, materials and next actions.

Report IDNew report
1

Service details

Identify the client, site and attendance.

2

Visit type and outcome

Select all that apply.

Call type
Outcome

Chargeability

This records the technician's recommendation. Final invoicing remains an administrator decision.

3

Parts / materials used

Items installed or consumed during this visit.

Description
Quantity
6

Invoice work summary

Brief customer-facing description. This may appear on the invoice.

7

Work notes

Issue, findings, action, testing, feedback and further action.

8

Recommendations / handover

Advice given and items the client should consider.

9

Client acknowledgement

The work and outstanding actions have been explained.

Client signature
A

Photos / documents / links

Add links to work photos or supporting documents. File upload storage can be added later without changing the report record.

Dispatch

My work

Assigned work and tasks available from the pool.

Permanent records

Service report archive

Your reports and relevant historical records.

Secure access

Sign in to Field Service

Use the account provided by your administrator.

Account settings

Signed-in account

Location access

Allow GPS for Field Service

iPhone or iPad — Safari

  1. Open Field Service in Safari.
  2. Tap the page menu beside the address bar.
  3. Open Website Settings.
  4. Set Location to Allow, then reload the page.

Android — Chrome

  1. Open Field Service in Chrome.
  2. Tap the site-information icon beside the address.
  3. Open Permissions.
  4. Set Location to Allow, then reload the page.

If Location is still unavailable, enable Location Services for Safari or Chrome in the phone’s main Settings app.

Recording mode

Real Time

Start and finish times and GPS are captured while the job is being recorded.

Administrator

Add account

Passwords must contain at least 8 characters.

Client directory

Add client

Previous visits

Client history

Administrator notice

Add login notice

Message from Matrix Solutions

Task details

Task

My work

Work available

Dispatch

Create task